Management is committed to keeping the Quality Management System compliant with the requirements of the UNI EN ISO 9001:2015 standard and to its continual improvement. It considers it essential that the quality policy is understood, implemented and supported by everyone in the company, so as to ensure the necessary awareness and involvement of all staff. Management is committed to periodically setting objectives for every process and area it considers significant in its organisation, and to understanding and meeting its customers’ needs, so as to fulfil their requirements and expectations correctly and on time.
Management is committed to sizing and organising the resources involved in order to meet the requirements expressed by the customer, in accordance with the Quality Management System.
Among the objectives to pursue, it identifies the following:
- Maintaining and, where possible, improving the quality of the products offered
Artemisia Liquori e Dolci S.r.l. aims to provide its customers with timely deliveries and with products whose quality standards set the company apart in its market, relying on well-established production methods rooted in a craft approach and adapted to the demands of today’s market.
To pursue this objective, the company:
- seeks to optimise its business processes in order to reach, through continual improvement, the highest level of efficiency and effectiveness, in compliance with contractual requirements and with the quality of the services provided, thus guaranteeing customers the quality they expect;
- measures customer satisfaction, so that customers take an active part in the continual improvement process.
This policy is communicated to all process owners and members of the organisation.
